California Department of Real Estate

California Department of Real Estate offers Complaint Resolution Program to act as a complaint facilitator to resolve disputes or minor issues between consumers and licensees or subdividers/developers before violations of real estate can occur.

Complaint facilitators attempt to resolve the following but not limited to:

• Consumers needing escrow, lender, or inspector information from their agent
• Consumers having difficulty with a subdivider
• Consumers having trouble obtaining copies of their documents
• Consumers in a transaction where the agent is demanding questionable terms or conditions

To contact Complaint Resolution Program:

Enforcement

Statewide Hotline: (213) 576- 6876

Mortgage Loan Activities Unit

Statewide: (916) 576-8691

Subdivisions

Statewide (213) 576-6927